Candle  Care Guide

Candle Care Guide

Caring for your Candle Caring for your candle and following a few safety precautions will ensure you get the very best from your Kmart candle. Trimming the Candle Wick Always trim the wick of your candle to 5mm each time before lighting. Always remove any wick debris from the wax to help the candle burn evenly. Avoid Draughts It’s always best to place your candles away from and draughts as candles burn best in still air. Please also note that candles placed in draughts may also smoke. Placing Candles Together Candles should always be placed a minimum of 10cm apart to prevent burning issues Candles which are placed and burnt to close together will affect the burning behavior of the candles and may result in the candles not burning to their maximum burn times and in some cases, may even collapse. Maximum burn times Never leave a candle to burn longer than 3 hours at any time. Burning a candle for longer without allowing the wax to re-solidify could result in overheating. Putting Your Candle Out Blowing out your candle is not recommended as liquid wax may splatter and the wick of your candle may drift from the center. The best way to put out your candle is to use a candle snuffer.

Turn Around Time

Useful information about delivery and returns
All our products are made with care. Due to the nature of our Personalised products being made by hand please take into consideration processing times. Our goal is to get your orders to you as soon as possible. All orders 3-7 days processing time Processing times above do not include shipping time.

Delivery & Returns

HDelivery and Returns We currently only ship New Zealand wide. We ship via PosteHaste due to the high demand in shipping across the country please keep in mind there may be delays. North & South Island $7 Rural North & South Island $10 We use tracked postage. Within NZ it can take anywhere between 1-3 days to arrive at your door, but if there are any delays with our courier provider we will try our best to to share this information on our website and on our social media. Please allow an extra 3 days for rural deliveries. Shipping Update Due to COVID 19: Auckland is experiencing delays of up to 5 working days for deliveries. This is due to the restrictions in place. The rest of New Zealand is experiencing delays of up to 1 working day. Pick up Orders: Pick up is available from Manurewa, Auckland. Damages: Please inspect your order upon receiving and contact us immediately if the item/s are defective, damaged or if you've received the wrong item. We put the utmost care into packaging your order to ensure it is safe and secure during shipping.

Payment Info

We currently use Afterpay and Stripe payment system. Once your order has been placed, we will process your order you will get updates via email.

Contact Us

Mon-Fri 9.30am-4.30pm